Introduction
VanPro Property Solutions respects your privacy and is committed to protecting the personal information we collect in the course of running our property contracting business across Vancouver and the Lower Mainland. This policy explains what personal data we gather, why we collect it, how we use and protect it, and the choices available to people who interact with us.
Scope
This policy applies to all personal information collected or created by VanPro Property Solutions through our website, email, phone, in-person site visits, project forms, and other business activities related to our contracting services (painting, flooring, renovation, demolition, junk removal, cleaning, and full contracting). This includes details related to our clients, potential clients, suppliers, subcontractors, staff, and anyone visiting our website.
Who we are and how to contact us
VanPro Property Solutions is a local contracting company operating in British Columbia. For questions about this policy or to exercise your privacy rights, please contact our Privacy Officer at:
Email: info@vanprogroup.ca
Phone: +1 (604) 213-9910
The laws that guide us
As a business operating in British Columbia, we follow the Personal Information Protection Act (PIPA) and applicable federal privacy obligations where they apply. These laws require organizations to collect, use and disclose personal information only for appropriate purposes, to obtain informed consent, to give individuals access to their information and to take reasonable security measures to protect that information. BC LawsOIPC BC
Information we collect
We collect the minimum personal information necessary to provide contracting services and manage projects. The kinds of personal information we might gather consist of the following:
Contact details (name, address, phone and email).
Project details (property address, scope of work, photos, measurements, access instructions).
Financial and billing information (invoices, payment method details — note: we do not store full credit card details; payments are processed by our secure payment provider).
Employment and contractor information (resume/CV, certifications, insurance details, WSIB/CRA identifiers where required).
Communications records (email correspondence, phone call notes, messages left via our website).
Technical and usage data from our website (IP address, browser type, pages visited, form submissions and cookies).
We collect information directly from you and from third parties when necessary (for example, references, subcontractor partners or publicly available sources).
How we use personal information
We use personal information for clear, stated purposes such as:
Responding to inquiries, preparing estimates and scheduling site visits.
Delivering contracted services and coordinating project crews.
Issuing invoices, processing payments and managing warranties.
Complying with legal or regulatory obligations, including safety and insurance requirements.
Improving our services, website functionality and customer experience. Communicating about projects, appointments and important service updates.
We limit use and disclosure to purposes that a reasonable person would expect in the context of hiring a property contractor or as otherwise permitted or required by law.
Consent and lawful basis for processing
Whenever necessary, we seek permission before collecting, using, or sharing personal information. For routine business activities such as providing estimates, scheduling and performing contracted work, consent may be implied when you voluntarily provide the information necessary to do that work. For more sensitive information or any use outside the agreed purpose, we will seek express consent. You may withdraw your consent at any time; we will explain the consequences of withdrawal and make reasonable efforts to accommodate your request. Finite StatePrivacy Commissioner of Canada
Sharing and disclosure
When needed to provide our services or meet legal requirements, we might disclose personal information to the following types of recipients:
Subcontractors and suppliers who perform work for us (e.g., flooring installers, disposal services, cleaning crews).
Financial institutions and payment processors to manage payments and billing activities.
Legal consultants and insurance companies when addressing claims or legal issues.
Government, regulatory or law enforcement bodies when required by law.
All third parties we engage are expected to provide comparable levels of protection for personal information, and we enter into contracts with service providers that require them to protect personal data and apply it exclusively for the purposes we have defined.
Transfers outside Canada
Certain service providers or subcontractors we work with might have servers or offices located outside of Canada. Where personal information is transferred internationally we will take reasonable steps to ensure it is protected in a manner consistent with this policy and applicable laws.
Website, cookies and tracking
We use cookies and related technologies on our website to ensure smooth functionality and to gather insights on how the site is used. Cookies may help remember your preferences and identify issues that improve our site’s performance. You can set your browser to reject cookies or to notify you when cookies are being used, but some site features may not function properly without them.
Security measures
We secure personal information using suitable technical measures and organizational practices. Measures include role-based access controls, data encryption for sensitive records, secure networks and routine security audits. We limit access to personal information to employees and service providers who need it to perform their duties. While we use reasonable safeguards, no system is entirely risk-free; we will notify affected individuals and regulators as required by law if a breach creates a real risk of significant harm.
Data retention
We keep personal information only as long as necessary to fulfil the purposes described in this policy, to meet legal and accounting obligations, and to resolve disputes. Retention periods vary by data type: for example, financial records are retained for statutory periods required for tax and audit purposes, while project photos and warranties are kept for the duration of the warranty and a reasonable period thereafter.
Your rights and choices
You have rights regarding the personal information we hold about you, including:
The right to request access to your personal information and receive a copy of what we hold.
The right to have any incorrect or incomplete information corrected.
The right to withdraw consent to further use or disclosure of your information (subject to legal or contractual restrictions).
The right to request deletion of information when it is no longer necessary for the purposes collected.
To exercise any of these rights, contact our Privacy Officer using the contact details above. We will address requests promptly and in compliance with relevant legal requirements. If you are not satisfied with our response you may file a complaint with the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, depending on which law applies to your complaint. OIPC BCPrivacy Commissioner of Canada
Children and minors
We do not knowingly collect personal information from children under the age of 13. If we discover that we have gathered this information without parental permission, we will promptly take measures to remove it.
Business transfers and changes
If VanPro Property Solutions is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to the acquiring organization as part of the transaction. We will require any successor organization to follow this privacy policy with respect to personal information transferred.
Links to other websites
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every website you visit.
Making a complaint
If you believe we have breached this policy or a privacy law, please contact our Privacy Officer first so we can address your concerns. If you are not satisfied with our response, you may contact: Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) — for provincially governed matters. OIPC BC Office of the Privacy Commissioner of Canada (OPC) — for federal PIPEDA-related matters. Privacy Commissioner of Canada
Changes to this privacy policy
This policy may be revised periodically to account for changes in laws, operations, or technology. When we do, we will post the revised policy on our website with an updated “Last updated” date. Significant changes that affect how we use previously collected personal information will be communicated to affected individuals where required by law.
Acknowledgement and consent
By providing personal information to VanPro Property Solutions you acknowledge that you have read this privacy policy and consent to the collection, use and disclosure of your information as described herein, subject to applicable law.